Emergencies that occur outside regular working hours, such as evenings, weekends, and holidays. This service includes 24/7 helpline for residents to report critical problems. Emergency repairs (e.g., burst pipes, power outages, broken lifts). Urgent health and safety issues (e.g., fire alarm activations, security breaches). This service can also involve dispatching contractors to attend emergency situations. Incident logging and follow-up with property managers during working hours. This service is for emergencies only to ensure resident safety and property protection outside of normal office hours.
Out-of-hours monitoring is an important service provided to ensure the safety of residents and the protection of the property outside of normal office hours. This covers evenings, weekends, and public holidays — times when the office is closed.
In simple terms, this service is there to respond to emergencies, which means situations that pose a direct risk to people or property. Examples include:
- Emergency repairs, such as burst pipes, power outages, or a broken lift that leaves residents stranded.
- Urgent health and safety issues, like fire alarm activations or security breaches.
- Any critical incidents where immediate action is needed to prevent harm or serious damage.
The service includes a 24/7 helpline that residents can call to report such problems. Depending on the situation, it may involve arranging for contractors to attend urgently to deal with the issue. All incidents are logged and followed up by the property managers during regular working hours to ensure everything is properly resolved and recorded.
It’s important to note that this service is specifically for emergencies only. It helps to make sure residents are safe and the building is protected at all times.
