Our property management team plays a vital role in the smooth running of the development, whether it is a leasehold block of flats or a wider estate of houses and flats. Our responsibilities go far beyond just “managing the building.” We are here to look after the property, support residents, and ensure that everything is maintained — protecting your home and your investment.
We take care of all the behind-the-scenes work that keeps a development safe, compliant, and pleasant to live in. We handle the practical, financial, legal, and safety responsibilities so residents can enjoy their homes with peace of mind.
Here’s an overview of the key services a property manager typically provides:
Maintenance & Repairs
- Routine maintenance: Arranging regular upkeep of communal areas, including cleaning, gardening, lighting, and refuse management.
- Repairs: Organising repairs to shared areas and systems both internal communal areas and external grounds, from minor fixes to larger projects.
- Planned works: Overseeing long-term maintenance plans such as external painting, roof repairs, or lift refurbishments.
- Contractor management: Selecting, instructing, and supervising contractors.
Financial Management
- Service charge budgeting: Preparing annual budgets in alignment with lease or property transfer requirements.
- Collection of service charges and ground rent: Issuing demands and monitoring payments.
- Financial reporting: Keeping accurate accounts in designated client accounts with regular account reconciliation.
- Reserve fund planning: Managing savings for major future works to reduce the risk of unexpected large bills.
- Annual Accounts: Preparing annual accounts for distribution to all owners
Compliance & Health and Safety
- Statutory checks: Ensuring the building complies with legal requirements, such as fire and health risk assessments, emergency lighting tests, asbestos surveys, and lift inspections.
- Health and safety monitoring: Keeping communal areas safe and free from hazards.
- Insurance management: Arranging and maintaining appropriate insurance and handling claims if issues arise.
Owner & Resident Support
- Point of contact: Being available to answer day-to-day queries from leaseholders and residents.
- AGMs and meetings: Organising annual general meetings and residents’ meetings.
- Communication: Keeping residents informed
Lease & Legal Management
- Enforcing lease terms: Helping ensure all residents comply with lease obligations, such as rules around noise, alterations, or use of parking spaces.
- Managing sales enquiries: Providing required documents and answering questions from solicitors during sales.
- Updating ownership records: Keeping an up-to-date register of leaseholders for legal and communication purposes.
Overall Estate Management
- If the property is part of a wider estate, the property manager we may also look after shared roads, grounds, play areas, or even private drainage systems.
