| Services Category | What is Included? | Essential | Premium | Premium Plus |
|---|---|---|---|---|
| Market Appraisal | Provide market appraisal of your property, confirming a current rental value you can expect to achieve | ✅ | ✅ | ✅ |
| Marketing | Arrange proactive and discerning marketing of your property and advertise the property | ✅ | ✅ | ✅ |
| Viewings | Organise and accompany prospective tenant(s) who wish to view the property | ✅ | ✅ | ✅ |
| Feedback | Provide regular feedback from viewings | ✅ | ✅ | ✅ |
| Legal & Regulatory Advice | Provide you with all relevant legal and regulatory advice to ensure you are compliant | ✅ | ✅ | ✅ |
| Tenant Referencing | Seek your approval and acceptance for any new tenancy once we have completed the referencing of the tenant(s) and discussed the report with you | ✅ | ✅ | ✅ |
| Inventory & Schedule of Condition | Prepare an Inventory & Schedule of Condition report | ✅ | ✅ | ✅ |
| Check In | Conduct a full check in of the tenant(s) and produce a check in report | ✅ | ✅ | ✅ |
| Tenancy Agreement & Legal Documents | Prepare a tenancy agreement and all associated legal documentation, and arrange for it to be completed with a time and date stamped audit trail | ✅ | ✅ | ✅ |
| Bespoke Tenancy Clauses | Discuss and provide bespoke tenancy clauses as and when required | ✅ | ✅ | ✅ |
| Accounts Statement | Provide a statement of account for your records | ✅ | ✅ | ✅ |
| Utility & Council Tax | Inform all utility suppliers and the local authority for council tax purposes that the accounts should be changed into the tenant’s name at the start of the tenancy | ✅ | ✅ | ✅ |
| Security Deposit | Register the security deposit with the Government approved Deposit Protection Service (DPS) and deal with the related administration | ✅ | ✅ | ✅ |
| Rent Collection | Collect rent in accordance with the terms of the tenancy agreement and will inform you at the earliest opportunity if the rent is late | ✅ | ✅ | ✅ |
| Rent Statements | Prepare statements of accounts each month showing the rents collected and expenditure incurred | ✅ | ✅ | ✅ |
| Non-resident Landlord | Deduct income tax from the rent if you are a non-resident Landlord unless you provide us with an Inland Revenue exemption certificate | ✅ | ✅ | ✅ |
| Tenancy Management | Manage the tenancy on your behalf | ✅ | ✅ | ✅ |
| Repairs & Maintenance | Arrange general repairs and maintenance to the property up to the value of £250 and will seek permission should any repairs exceed this amount, except in an emergency. Dedicated repair portals with date/time stamped audit trail | ✅ | ✅ | ✅ |
| Emergency Repairs | Provide 24-hour emergency repairs in circumstances where the repair reported is causing a risk of danger to the health, safety and security of the tenant, occupier, visitor or third party | ✅ | ✅ | ✅ |
| Invoices | Pay any invoices from the monthly rent received from your tenant(s) | ✅ | ✅ | ✅ |
| Property Visits | We undertake thorough property visits and prepare repots with date and time stamped photos. Frequency of visits is subject to the service select, essential is 6 monthly, premium is 4 monthly and premium plus is 3 monthly. | ✅ | ✅ | ✅ |
| Tenancy Renewals & Rent Review | Discuss and arrange any tenancy renewal with you and your tenant, including rent review | ✅ | ✅ | ✅ |
| Expenditure | Process any buildings insurance, ground rent or service charge invoices on your behalf and where possible settle form the rental income | ❎ | ❎ | ✅ |
| Leasehold | Act as Proxy and at any Annual General Meeting as required | ❎ | ❎ | ✅ |
